Terms & Conditions

General information

Legal name: Homeliances Trading PTY LTD.
Address: 20 Martin Pl, North Sydney NSW 2000, Australia
E-mail Address: Hello@dorschhome.com.au
Phone number :
+61 422296244

Conclusion of agreement:
When you have placed an order on dorschhome.com.au, you will automatically receive an e-mail stating which items you have ordered. This email is only an electronic receipt that we have received your order.

Scope

These terms and conditions apply to all purchases made in Dorsch’s webshop. Private individuals and traders can shop in Dorsch’s webshop. All agreements are entered into in Danish. In case of delays, backorders or sold out items, we strive to inform you as soon as possible and what we can do about it.

Procedure for purchases on dorshhome.com.au
Items are selected for the shopping cart by clicking the ADD BASKET button. Selected items can subsequently be removed from the shopping cart. The purchase is completed by clicking on GO TO BOX, accepting Dorsch’s webshop terms and conditions and completing the payment.

After the payment is completed, a page containing the receipt for the completed purchase is displayed. A copy of this receipt will be sent to the e-mail address provided.

Prices

All prices are stated in Australian Dollars, including GST, but excluding shipping and fees.
It is the price of the item at the time of purchase that the customer must pay.
The shipping price depends on the items ordered, the shipping price will always appear on your shopping cart.

Price error

If a price is manifestly incorrect and you reasonably should have discovered this, we are not obligated to supply the product in question at the wrong price.

Payment

In dorshhome.com.au, the following – issued in Denmark – payment and credit cards can be used: VISA-Dankort, MobilePay, Mastercard, Visa and Visa Electron cards.
No fee is charged for payment on dorschhome.com.au and the amount will be debited when the item is shipped.

Responsibility

Dorshhome’s webshop disclaims any responsibility for customers’ incorrect orders and force majeure. We are only liable as long as it follows from Danish law.

Delivery

Normal delivery time is 8-12 working days.
Any delivery costs are stated in the order confirmation in a separate field. If there are special precautions regarding delivery, they are written in the comments field when ordering.
We use Post Nord to deliver parcels. You can choose between delivery without or with delivery.
Delivery in Denmark, but not to the Faroe Islands, Greenland and non-bridged islands. However, an agreement on delivery can be made. If you want such an agreement, contact customer service at Hello@dorschhome.com.au or +61 422296244 before placing an order.
(insert shipping prices, if you can not write them all then insert an estimate eg from xx-xx AUD)

On arrival of your parcel, please check your items for damages caused by shipping.
In case you find any issue, please take a photo for the item in the box , photo of the sticker on the parcel 📦 and contact us immediately on email or whatsapp.
Failing to do this within the first 5 days of the delivery, our insurance company won’t be cover the damage.

Warranty

All our electrical products are under 2 years warranty

If on arrival, Dorsch will make sure that spare/replaced items on their expenses

If under warranty (electrical), customer to ship product back to Dorsch for fixing, otherwise, Dorsch can send “free” the electrical spare part required.

All non-Electrical products have on-arrival warranty,

In case of “on arrival” Damage, customer needs to:

1- take a photo of the parcel during unpacking

2- take a photo of the shipment label on the box

3- take a photo of the damaged product

Our products’ logisitcs is insured only 10 days of arrival (10 days from elivery date), if 11 passes from delivery date, refund /return is not acceptable, as it’s not insured

In case abnormal functional damage shows up after 12 days, we look into that case-by-case.

We had a lot of customers who received pots with lid crashed on arrival, Others received it with broken handle or got it broken after many months, we cover this for sure, as long as we have the spare part – (we always keeps lids or other spares)

Dorsch will charge for transporting the spare (6 up to 10$ max) , or it can be shipped free with customer new order.

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal. This means that you can cancel your purchase for up to 14 days after receiving the goods.
The withdrawal period runs from the time you receive the item, provided you have received the necessary information. The item must therefore have been delivered to you or e.g. picked up at the post office by you. If the last day of the withdrawal period falls on a weekend or a public holiday, the period expires on the next working day. The period within which you can undo the purchase is full days.

In case of cancellation of the purchase, we ask you to send an e-mail to Hello@dorschhome.com.au
You are not obliged to state the reason for the right of withdrawal being exercised, but you must make it clear to us that you wish to exercise your right of withdrawal.
The purchase cannot be undone by simply failing to receive or redeem the shipment, unless we also receive notification of the exercise of the right of withdrawal.

When we receive your e-mail with the desired information, we will send you an e-mail with the address to which you must send the item. The item must be returned no later than 14 days after you have given notice of the exercise of the right of withdrawal. If you return the item by post, it is sufficient that the item has been handed over to the postal service no later than 14 days after you have given notice of the exercise of the right of withdrawal.

Undoing part of the purchase

If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order.

Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.

Lack of original packaging may possibly constitute an impairment, so to be sure of being able to receive all the money back, it is recommended that the item be returned in original packaging. Do not affix labels or write directly on the manufacturer’s sales packaging. This must be done on the freight packaging. You are responsible for the accidental downfall of the item and possibly damages incurred in connection with the return.

You must bear the direct costs in connection with the return of the goods.

If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs, without undue delay and in any case within 14 days from the date we have received notice of exercise of the right of withdrawal. We will make such payment using the same means of payment that you used for the original transaction.
Please note that we may withhold the refund until we have received the goods returned.


We will make such payment using the same means of payment that you used for the original transaction. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not take it into actual use. If the item has been tried in addition to what is described above, we consider it to be used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item’s commercial value. Possibly. Impairment of the item will be deducted from the refund.

We do not receive packages without delivery or packages sent by post. cash on delivery.

Upon receipt of the item, the buyer is advised to check for any freight damage and number. Possibly. freight damage must be noted on the consignment note and contact Hello@dorschhome.com.au,+61 422296244 for complaints. Control of goods, including correct size, color, model, etc. should be made as soon as possible after receipt and before installation.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we has received your message that you want to cancel the agreement.

We will refund the money with the same means of payment that you used at the time of purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us proof of having returned it.

No right of withdrawal

These agreements cannot be undone:

Delivery of goods which are likely to deteriorate or become obsolete rapidly,

Delivery of sealed goods which, for health or hygiene reasons, are not suitable for return and where the seal has been broken after delivery,

Complaint

As a consumer, you have a 24 month right to make a complaint – possibly. limited by expiration date – also applies to second-hand goods and procured goods. You must complain within a reasonable time, which is within 2 months after you have found the error or defect.

We reserve the right to remedy a defect / replace with an undamaged item rather than pay the purchase price back. Ie. your item will be repaired or you will receive a new item as a replacement for the one complained about, if your complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

Upon receipt of the item, we recommend that you quickly examine it to ensure that it is in accordance with the ordered. Possibly. Defects must be assessed in accordance with the rules of the Sale of Goods Act.

If you find a defect in an item, you must complain to www.dorschhome.com.au within a reasonable time after you have discovered it. If you complain within two months after you have discovered the defect, the complaint will always be considered timely.

If the complaint is justified, www.dorschhome.com.au will reimburse reasonable shipping costs that you may have in connection with the return of the item. The item must always be sent back in proper packaging, and remember to get a receipt for shipment so we can refund your shipping costs.

If you want to complain about an item, it is recommended that you send an e-mail to Hello@dorschhome.com.au with the following information: Name
Street name and house number
Postal code and city
Telephone number (where you can be reached during the day)
E-mail
About the item (can be found in the e-mail you received when you ordered the item).
Order number
Item number
Item name
Reason for return in case of complaint.

It is important that you are careful to pass on this information to us so that we can help you in the best possible way.
If an item is found to be defective upon delivery, we recommend using the original packaging for the return shipment. In addition, we recommend that the sales packaging is included.

Please avoid sticking labels or writing directly on the sales packaging, but use the shipping packaging for this.

We do not receive packages without delivery or packages sent by post. cash on delivery.
Privacy Policy:
The data responsible for www.dorschhome.com.au Homeliances Trading PTY LTD.

In order to complete a purchase on www.dorschhome.com.au, you must at least provide the following information: name, address, postal code, city, telephone number and e-mail address. This data is transmitted and stored electronically in unencrypted form and stored for a minimum of 5 years.

Information submitted to www.dorschhome.com.au is available to the director and the employees of Scandi Engros ApS. The information is not sold or passed on without acceptance.

Coupons:

Dorsch won’t allow the use of 2 coupons simultaneously and Dorsch will have the right to cancel and refund the order.

Privacy Policy:

The business understands and respects the importance of privacy on the Internet. The business will not disclose information about customers / users to third parties unless necessary to implement a transaction. The Business will not sell your name, address, email address, credit card or personal data to any third party without your prior permission.

We need the following information when you shop with us:

Name, address, tel. No. and email address.

We register and pass on the personal information that is necessary to be able to deliver the item to you. (If you pass on information to other companies, it must be stated here what information you pass on, why and to whom.)

The personal information is registered with Scandi Engros ApS and stored for five years, after which the information is deleted.

In addition, we collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with adequate protection.

The data responsible for dorschhome.com.au Homeliances Trading PTY LTD.

You have the right to be informed of what information we process about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: Hello@dorschhome.com.au


Cookies

By using this website www.dorschhome.com.au, you accept that we use cookies.

Right of appeal


If you are a consumer residing in an EU country other than Denmark, you can complain to the EU Commission’s online complaint portal here – http://ec.europa.eu/odr

You can always contact our customer service if necessary. questions.

Homeliances Trading PTY LTD.
20 Martin Pl,
North Sydney NSW 2000,
Australia
E-mail: Hello@dorschhome.com.au
Telephone: +61 422296244

Standard cancellation form

(This form is completed and returned only if the right of withdrawal is exercised)

To:

Homeliances Trading PTY LTD.
20 Martin Pl,
North Sydney NSW 2000,
Australia
E-mail: Hello@dorschhome.com.au
Telephone: +61 422296244

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods / services:

__________________________________________________________________________________

Ordered on: _______________________________ Received on: _______________________________

Consumer name: ______________________________________________________________________

Customer address: _______________________________________________________________________

Consumer signature: _______________________________________ Date: _________________

(only if the contents of the form are announced on paper)

The trading conditions were last updated on. 13-10-2020